(Please read thoroughly)

PowderCab Terms and Conditions (2010/11) for Geneva Airport Transfers to Morzine, Avoriaz, Les Gets, Samoens, Morillon and other French Ski Resorts / Airports:

1) Payment: At the time of online booking we require full payment. We use a secure online payment system (with our French bank CIC) which accepts MasterCard, Visa, Visa Debit and Carte Bleue. You may need your ‘verification secure code’ for your card in order to make your payment. You can also pay via a Euro cheque (made payable to PowderCab) but this must be sent at the time of booking confirmation and cleared before you travel. If you would like to pay by card over the phone please do contact us directly. It is possible to make a deposit or part payment and the remainder of the full amount will be taken with cash upon arrival into resort. If you choose to pay the remainder with your credit card at a later date, please understand that we will have to add an extra admin charge on top of the remainder for a second credit card payment (0-250€ remaining = 5€ extra charge, & from 251€ plus remaining = 10€ extra charge).

2) Online Bookings: All online bookings must be made 48hours before your travel times. After this time please contact us directly (via email or phone) and we can check our last minute availability, book you in and take secure payment over the phone. Online bookings can only be made when your transfers are between 17th December '10 and 10th April '11 - outside of these seasonal dates please contact us directly for our pre and post seasonal availability. Some dates have 'blocks' on them - in these cases we may have limited availability so please contact us directly.

3) Online Booking Confirmation: After you have entered your details and paid for your transfer online PowderCab will contact you using the email address you have provided to acknowledge successful payment acceptance. We will then confirm availability of this booking within 24hours with your confirmed booking reference number using the email address provided by you. If you do not receive this confirmation email you are not booked in so you must please contact us. If you have any queries regarding your booking you must please contact us. (Make sure you enter a valid email address and please check your inbox and also your junk folder for your booking confirmation email).

4) Online Booking Details: When entering your personal and transfer details please be accurate with these details. Once they have been entered they cannot be changed and are automatically sent to our scheduling system. If dates, times or other details have been entered with errors, charges will be incurred up to the full amount of a new transfer. If you notice you have made an error let us know with as much notice as possible and these charges may be reduced or quashed. If your contact details are entered incorrectly, meaning we cannot contact you, it is possible that your transfer will not be honoured and you will not be refunded - it is your responsibility to ensure you have received confirmation from PowderCab (as your transfer is not guaranteed until we have confirmed availability for your transfer within 24hours of your payment).

5) Details, Contact and Communication.
The accuracy of all booking details given to PowderCab are the responsibility of the party leader including the contact mobile phone number given at time of booking which will be:
a) the same as the one to be used during their stay and
b) is able to be used abroad.
Arrival at airport: PowderCab clients will contact us either by text or phone call when they know their flight is departing on time including the 'Party Leader Name' and confirmed 'Booking Reference Number' (if flights are delayed the party leader will keep PowderCab updated with the new expected time of arrival).
In Resort: Although PowderCab has very good knowledge of local resorts it is the party leaders' responsibility to have an accurate address and detailed directions to their accommodation or pick up/drop off point.
Return Transfer (from resort to airport): When PowderCab send you an SMS with transfer information by 15:00 the previous day to your travel, you must reply to the number provided to confirm details as soon as possible (preferably before 18:00 that day). We work around your return flight time not any check out times from your accomodation - if you want to book around your check out time then this must be agreed at the time of booking. Any changes after booking confirmation may not be possible.

At the time of booking you must send PowderCab exact transfer details. We need to know: 

• Party leader name & number of people in your party.
• Party leader email address.
• Party leader mobile phone (the one to be contacted on during your stay)
• Your exact travel dates (arrival/outbound & departure/inbound)
• Your EXACT FLIGHT ARRIVAL TIME (or train arrival time)
• Your flight arrival number/departure airport (or train station)
• The name & exact address of your accommodation.
• Your EXACT FLIGHT DEPARTURE TIME (or train departure time)
• Any additional details - child booster/baby seats & other special needs.

Without all of these details it may not be possible to honour your transfer(s) and you may be subjected to charges.

If any details are given incorrectly, particularly flight dates or times, we accept no responsibility and on busier days we may not be able to reschedule your transfer. If a reschedule is necessary then you will have to cover these extra costs (such as driver waiting time, outsourcing to another company, admin fees) or the cost of a new transfer if feesible. 

6) Change of Details: Party leader needs to inform PowderCab of any change of details ASAP:
- preferably via email 48hours before the transfer.
- after this period by telephone (preferably between 09:00-17:00 French time).
These changes need to be confirmed by PowderCab to ensure availability/document change and maybe subject to a charge.
 
7) Phone/Text Bookings: Where a booking is made by phone or text the booking is subject to  PowderCabs’ terms and conditions. The client making the booking by call or text accepts PowderCabs' terms and conditions and will be deemed the party leader. The party leader also accepts terms and conditions on behalf of each party member.

8) Confirmation/Ticket: Party leader must print out confirmation email and bring it as your ticket to ride.  It is the party leaders responsibility to write the full names of everyone travelling in your party on this ticket and hand it to your driver.

9.i) Shared transfers: The nature of shared transfers means that you may (or may not) be sharing a transfer vehicle with other clients arriving (or departing) on a flight scheduled to arrive (or depart) on or around the same time as yours (with a maximum of 45 minutes in the winter and (1hour in the summer), between scheduled flight arrival times and with a maximum of 1hour for scheduled departure flights). If the other shared clients’ flight is delayed you may have to wait until they land unless another scheduled shared transfer is available. Similarly if your flight is delayed other clients may have to wait for you.

9.i.i) You may be sharing your transfer with clients who are staying in different resorts which we would pass through en route; for example, we pass through Les Gets to get to Morzine so we would of course drop the Les Gets clients off first (or vice versa on a return trip). Occasionally we may have to visit other resorts en route and we aim for a maximum of 20minutes detour; an example of this would be having Morzine clients onboard and either Morillon (4miles off our usual route) clients onboard or Samoens (7miles off our usual route) clients onboard. In any case we always try to be as efficient as possible to avoid upset. This is a rare occurrence and clients must understand that this is a way to keep our costs low to you on the shared option.

10) Private transfers: The nature of private transfers means that your party have the sole occupancy of the vehicle as passengers, meaning that we will operate around your flight times and take you directly to your destination.

11) Flight Delays: If a flight is delayed, PowderCab will wait at the airport where possible (40minutes on shared transfers and 1hour on private transfers when possible) without extra payment due. After this time a charge of 20Euros per hr or part thereof is required. If, due to time constraints (other bookings or factors out of PowderCab’s control), and the driver cannot wait for the delayed flight, PowderCab will try to assist the party leader with their onward journey on the next available transfer. If PowderCab cannot assist they will make alternative arrangements and subcontract to other recommended service providers. However any extra costs will be the responsibility of the party leader. Flight delays are difficult for all parties concerned and are completely out of everyone's control, so communication is key between party leader and PowderCab to ease these situations.* One simple flight delay can disrupt PowderCabs daily schedule so all clients must be understanding of this including private clients who may have to end up sharing with other clients in order to help you/them/us get to/from resort.  

12) Delays/missed return flights: Delays can occur for a number of reasons that are out of PowderCabs’ control such as severe weather conditions, natural disasters, heavy traffic, road accidents, police directives, restricted vehicular access, other customers actions, civil unrest, acts of terrorism, war (this list is not exhaustive). Compensation will not be issued for return services that are missed if circumstances are out of PowderCabs’ control.
If PowderCab is unable to honour the booking due to circumstances within their control alternative transport will be arranged where possible to their ticketed destination, and compensation will be strictly limited to this alternative travel arrangement. One simple delay can disrupt PowderCabs daily schedule so all clients must be understanding of this including private clients who may have to end up sharing with other clients.  

13) Flight Cancellations: If your flight is cancelled it is the party leaders' responsibility to contact PowderCab immediately and we will do our utmost to reschedule the transfer where possible. In the event that the driver has already departed for the airport before the cancellation notification has been received, any money paid cannot be refunded and the re-scheduled transfer will need to be paid in full. If possible, PowderCab will help the client with documentation for an insurance claim. One cancellation can disrupt PowderCabs daily schedule so all clients must be understanding of this including private clients who may have to end up sharing with other clients.  

14) Flexibility of Pick Up Time/Place: PowderCab will be responsible for scheduling all transfers. Requests for specific times/places can be made and will be dealt with on a case by case basis but the final decision rests with PowderCab. As a general rule and for example from Morzine to Geneva we like to leave between 3 and 4 hours before your flight departure time (our preferred time is 3.5hours from Morzine), and from Avoriaz to Geneva we like to leave between 3.5 and 5 hours before your flight departure time (our preferred time is 4 hours from Avoriaz). These times can change for a number of factors including, weather, road, traffic, time of day, other clients flights, our daily schedule etc

15) Luggage. PowderCab does not charge for carrying ski luggage. Clients are restricted to one piece of luggage, one ski/snowboard bag, and one piece of hand luggage. Clients bringing unusual or oversized luggage should inform PowderCab at the time of booking and maybe subject to a surcharge. Clients must be reasonable with the size of the luggage they bring as other clients will also have luggage. Each client is responsible for his or her own luggage during loading, transport and unloading and PowderCab cannot be held responsible for any lost, damaged or left luggage.

16) Sub-Contracting: Very occasionally PowderCab may have to sub contract business to other local and trusted transport operators (you will not be charged extra for this). This may be for a number of issues, including our aim to reduce our environmental impact, to help keep costs down for our customers, our availability etc. Our constant fight for improved safety in the Alps means we only subcontract to companies who are also fully licensed and insured, driven in safe vehicles and driven by trained alpine drivers. If PowderCab do not have availability and we cannot sub-contract your transfer we will be refunded in full.

17.i) Client Conduct. The Party leader acts an agent for all members of the party and accepts PowderCabs booking conditions on behalf of each member of the party. PowderCab customers are not permitted to take alcoholic drinks onboard for the purpose of consuming them therein.

17.i.i) Smoking and illegal substances are not permitted onboard any PowderCab vehicles.

17.i.i.i) PowderCab clients are expected to behave respectfully towards staff and each other. PowderCab and their drivers reserve the right to refuse to transport clients who are seen to be under the influence of alcohol or drugs and/or are deemed to be nuisance/ threatening/ aggressive and/or abusive.

17.i.v) Clients must also be mindful that their driver has a very responsible job so must be left to concentrate on driving safely, so please do what you can to help them. Please also keep conversations to a minimum to ensure your driver can give their full attention to the road and conditions.

17.v) Please also take care outside the vehicle especially as your driver may have to move and manoeuver the vehicle. If you are warned that the vehicle will be moving, please move yourself out of the way and watch while the vehicle manoeuvers safely.

18) Damage.  Any internal or external damage caused by clients to PowderCab vehicles, its’ equipment or property therein will be charged in full with a minimum cost of 75Euros to cover repair/ replacement/ valeting as appropriate.

19.i) Parent/Minders Responsibilities: Adults who are in charge of passengers under the age of 18 are responsible for their conduct whilst in PowderCab vehicles and are held responsible for any damage caused. Parents/ supervising adults have a legal responsibility to ensure passengers aged under 18 use the correct seat, booster cushion or seatbelt.

19.i.i) Parents and minders are also in control of sickness and must clean up all mess thoroughly and condition no.18) applies strongly to this. Mountain roads by their nature have many bends. We highly recommend that parents/minders make the relevant preparations for passengers under 18 with regards to anti travel sickness preparations, such as food and drink intake (no fizzy, sugary drinks, sweets or sugary foods etc),  take anti-sickness pills, wear anti-sickness bands etc, to ensure young passengers look out of the windows and not to read or play on any type of handset.

20) Booster Cushions: PowderCab provides booster cushions and child seats upon request. It is up to the parents or guardians of the child/children to ensure they tell PowderCab to put them onboard otherwise the child/children may not be allowed to travel due to French Law.

21) Conditions of Carriage. French law and PowderCabs’ insurance requires seat belts to be worn by all passengers. It is the clients’ responsibility to ensure they are wearing seat belts at all times. Any supervising adults must ensure any under 18’s are wearing seatbelts correctly.

22) Insurance. PowderCab clients are only insured when inside a PowderCab vehicle. PowderCab clients getting into or out of a PowderCab vehicle are not insured and particular care must be taken when doing so (especially when exiting the vehicle as there maybe snow, ice, uneven ground or other things to trip or fall on/from). In order to be insured all clients must wear a seatbelt when being driven in PowderCab vehicles. Whilst every care is taken, customers property is carried entirely at their own risk and PowderCab will not take responsibility for loss or damage.

23) *Holiday Insurance: PowderCab recommends that all clients have relevant holiday insurance. In case of any delayed transfers/missed flights (such as road closures, traffic, unsafe driving conditions etc) and other costly events, PowderCab will not be held responsible. However, PowderCab will provide clients with all relevant documentation to aid insurance claim. Please visit our 'Travel Insurance' section for the most competitive prices available using the price comparison company 'TravelSuperMarket.com' who we have teamed up with to help further reduce your ski/board holiday costs.

24) Statutory Rights: Nothing can affect the consumers’ statutory rights.

25.i) Prices & Price Changes: The price you are quoted is the price you will pay, however prices are subject to change but clients will be informed. On shared transfers clients on the same vehicle maybe paying different prices due to booking conditions, flexibility from one party, or for other reasons. If anyone in your party cancels or drops out for any reason the client will still have to pay the rate they were quoted or charged - PowderCab must be informed of this ASAP. If there are any additions to the party after the initial booking, the client will pay the rate advertised on the PowderCab site for the new and extra member(s) as if it were a new and separate booking - PowderCab must be informed of this ASAP.

25.i.i) PowderCab have a minimum price to operate a transfer for Morzine, Les Gets and Prodains (90Euros one way and 170Euros return in the winter, and 75Euros one way and 140Euros return in the summer), so for groups of 2 or individuals, you must contact us directly for availability. Please add 10Euros each way for Avoriaz, Samoens and Morillon. These prices are not subject to any promotional offers.

26) Personal Details: Due to European law we have to take your billing details for our online payment system. We will never disclose any of your billing information or email address to any other parties. Your safety and privacy is very important to us.

27) Cancellations/Refunds: Clients can cancel their transfer by email. Cancellations must be made at least 14 days before the time of travel (after this time refunds cannot be issued). If a client cancels a booking, PowderCab may refund a proportion of the money subject to a deduction of bank, administrative and re-scheduling charges, at PowderCabs' absolute discretion. The client will receive an email confirming the cancellation.

28) Fuel Surcharges: If the price of fuels goes over 1.20Euros per litre in our local French fuel depots then unfortunately we will have to add a fuel surcharge of 1Euros per person per transfer.

29) Avoriaz: Clients booking to/from Avoriaz top station may have to be taken to or picked up from the Prodains gondala if the road up to Avoriaz (19 hairpin bends) has been closed by the authorities or we deem it too dangerous for our staff to complete the journey. This is very rare but it can happen. Unfortunately we are unable to offer refunds or help with the cost of the gondala as a foot passenger.

PowderCab Official Information.

• Insurance: AXA Grorod, Morzine, FR. 
• Siret No.: 487555419(00026)
• No. Cotisant: 740300600573
• Licence No.: 2008/82/0002694 (Please Click Here for varification of our licenses held by PowderCabs' head honcho: Mr S Johnson)